I contacted customer service and they initially attempted to fix the issue however, they are still not working and said that because they quit outside of the warranty period there is nothing they could do. Not so good for being on the run. It seems to be a good deal so far Very spongey to walk on and the fit is not as snug as I would have liked. Perfect fit for dual shock ps4 controllers. Priced at an Affordable $42. Had them for about a month now in lockdown I?ve worn them 24/7 even the odd trip to the shop and back. A shame for the price Ive paid. The cover is a nice feature, especially since I found out the entire bottom is covered too, therefore meaning its entirely protected. I think they are just shaped oddly? But they fall out of my ears CONSTANTLY.