They really stand behind their product if it ever fail. But for the price are a great option when I am working in the yard or other activities that I dont want to risk messing up my $150 major name brand buds I simply called Chaco and they offered two solutions: 1) send the shoe to them for alteration for a fee of $10 or 2) cut the strap and sear the edge with a flame to prevent fraying. Great for company or if the charge is depleted on one then I can use the charged headphone and place the depleted one on the charger. The sayings are embroidered. However, the description says its a "5" Spice Rack Insert for 448-BCBBSC-5C". ??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? I normally run routes anywhere between 6. 2020: Firmware-Update 1. I work as a truck driver and also work at the dock as a Forklift operator.