The handle is just a tied string and the string just popped out. I had to send this one back as it was too short. c) like I just said this rack DOES NOT bolt to the roof it is just tension held. The cord on this is nice and heavy duty and is the perfect length for me. " I have to say I am not disappointed. Ive opted to let CDPR keep my money and not ask for a refund. I have a moto g power. Very easy to install, sturdy and won?t rust outside. Too early to comment on the quality of that one but Ive got a colleague who uses one and always sounds crystal clear on the same laptop and same OS build provided by work. But for me, I know sometimes I will feel rubbing where the thong connects between the toes, and with these there was none from day one.