I had the best luck, sitting the phone eye level straight up and down in front of me, then remembering not to move my head while looking around. These were great until they werent. No box, no other packaging, and yes, I did buy it new. I get pedicures regularly to remedy this, and shoes are tricky to find a good fit. I have other Rocket Dog styles, and they dont have such a narrow heel on that high of a wedge. This is an honest review and not a paid for review. Bonus, it actually looks nice when the bike is mounted. if it was 10x bigger i could use it to shield against radiation (probably). The mic is detachable which is nice if you are just hanging out listening to music or a stream. The reasons being:1.