He said they would provide a full refund - not a pro-rated refund but the full amount! They are probably more comfortable than my last set. Connected to HP Spectre and Apple pro with no issues, however pixel 3 cannot connect. (not from same manufacturer) One thing to mention: THESE SANDALS RUN A LITTLE BIT SMALL. Pros:Does not hurt your earsYou can stretch the headbandMic is very flexibleSound is crispy clearVery cute color and led lightsCons:If youre looking for something that completely cancels outside noise, this is not it. The bass is punchy, the midtones aren?t drowned out by the hightones; all in all, these are a perfect all rounder with multiple choices for comfortable fittings. The headset works as it should. Battery Life: You wont be able to kill them unless you are listening long term on a transatlantic flight, and even then they recharge pretty quickly so youll have more than enough charge to not be without music for more than about an hour the whole way. These are excellent in that capacity!