The main problem was the straps. This is the 4th pair of these i have bought and they are still the best My daughter had tried them on and run outside before I realised so I cant return them. Just what I needed for my lack of closet space. This mat is perfect Ill be on a call and it starts to not be in my ear good enough. I would give this a strong recommendation if you are looking for a premium phone under $200. The Sennheiser Consumer Audio 504195 Headset - Wired has clear sound and the microphone clarity is very good. Super cute and soft my problem as soon as my granddaughter opened them as a gift for Christmas both ears came off on one shoe. I have very small ear canals also, and that also makes it very hard for me to find a good pair of earbuds.