Could it be they have already removed it in their new package. Again, my custom in-ears are molded to my ears and the Bmaster in-ears are also very close to complete cancellation. My Head phones my G 933 that I got on a Boxing Week sale early 2019 or 18 I believe have some minor audio issues that a good tap fixes had to replace a part on them too when the magnet holding the ear piece that lights up broke off Live in an apartment so I cant really use my speakers . Pros- The leather is nice quality and the bottoms are really sticky yet flexible. So I reordered the 5 hoping this time that the I would receive the actual shoe as described and size. Skip this one and for a few bucks more you can get the It was super cool and such a difference from my current headphones. They are an adorable pair of sandals! Very happy with this purchase so far! I swear my back feels better when I wear it.