do you have any ideas for me. It only makes the sound your out putting quiet. EDIT: as of July 2019, around a year after purchase, the sides started falling off. Its very clear, along with the rest of the track. I needed to replace the sneakers I use for walking and didnt want to pay a ton, so I opted for these. This my sons favorite hoodie now. The ear pieces are magnetic which is a nifty feature, but not a requirement for me. I have been using this product since 2012 but I think they just changed the formula. I would have given the case a 5 star rating accept the smell (like mentioned in other reviews) is horrible. I m very very disappointed and regret why I bought this phone from the Bree Phony company ever.