But that is not the correct size order. What a complete scam! Unfortunately, I think it?s possible, due to the nature of the style and the tucked toe, it allows for more irregularities than your normal shoe. I was very disappointed in this Specialist Clog. Theyre very smooth/slippery plastic with all rounded edges. I definitely recommend these as long as you know which size to get. Also, I hadnt found shoes by this brand comfortable in the past so i didnt have high hopes for these but i decided to give them a try. Im shocked that such an event could even have happened. Nice product can tell immediately that it helps! Perfect for keys, but I wouldnt hang heavier items like jackets on the hook.