That was unexpected. No directions on how to apply and the packaging could be alot better this was a gift and u cant even tell by looking at it what it is . The rose gold is beautiful. So I?m not going to knock it down without first trying customer service. Clarity on Bluetooth phone calls was very good as well. I only hung one towel on a hook. Read the directions if you dont know what you are doing before you write a negative review for a good product. It comes with ancors and screws but used my own. The delivery was also fast but the package was broken at one corner. I called 5.