AMAZON WAS GREAT AND I WILL CONTINUE TO ORDER ON LINE WITH THEM It is hard plastic that is impossible to take off once it?s on. I also loved the ear designed. I was not disappointed. S: a previous reviewer said he had cracked his, his video posted shows he hasnt used the tool and wasnt gentle. It turns with ease and is very attractive sitting on your counter. Get a friend to help and once you remove a plastic panel underneath the frame, the install requires you align 4 holes and bolt it down. My 11 yr old girl has wide feet and one foot is slightly larger than the other which makes shoe shopping with her a tearful experience at times. Extremely lightweight and I cant even tell they are there but the peace of mind is worth the small investment. I received my it and it seemed in perfect condition but after playing a few matches online it kept cutting out and getting staticy.