I think the sound is excellent, I can walk around the house and still hear without any background noise. I purchased these for him, and he has been using them for walking around the house and for walking outdoors. I?ve made sure EVERYTHING , like nothing is on mute, it?s nothing with my settings, and there?s no mute button on the wire so it couldn?t be that! 2 parts to keep up with instead of losing just one thing. This is a great product for under $70, as other reviewer said, I was hesitant to buy based on the reviews, but took a leap of faith. Good for a budget smartwatch. I am considering buying more for other doors. Very good sound quality! Some nice things I realized when I got it:- Unfortunately, the reflector was broken due to shipping. Gray black in color.