A screen protector is already on the phone out of the box, which is really nice (although it does tend to get smudged easily). For this issue, we are sincerely sorry for the trouble caused to you. Despite this, I highly recommend them and would purchase them again. Fahrradhalter drauf, Schraube handfest andrehen- nochmal ausrichten und dann festschrauben. Also, it has POCKETS! 99 and the fashion statement it makes, you really cant go wrong. I liked the solution of the other user that welded a caster wheel underneath, but I also wanted a way to store the rack, so I came up with another solution. Its just silicone, theres no real sophistication to get into here. The case does not slip off. I also like that you can?t feel the seam where the top and bottom of the case connect, it feels like it is all one seamless piece when the lid is closed.