I am hoping that it is a firmware issue that I installed the 17th of July, 2020. The reason I got them is because we have an RV and sometimes he needs to climb on top to wash it. It just screws right into the existing outlet screw hole. Waaaaay overpriced for what you get, which is very little. Elles sont aussi plus ouvertes que les Newport H2 (le pied est plus aéré). The quality of this product is very good, and I love that it comes with four shelves--- works perfect on the back of my pantry door. s a not CHINA! Weit ausladende Standfüße, geringes Gewicht und ein TOP Finish. My 10. My heal hangs off the side.