Youre at their mercy about the restocking fee. I love that these have the option to have a strap, no strap or ribbon. The price is well worth such a nice key holder. But these things are literally coming apart at the seam. Had no space for a shoe cupboard by the door, but I measured and this fits perfectly under my couch. I have had many brands of headphones over 50 years . It was slightly awkward to put together--Id suggest having two people assemble rather than trying to do it yourself like me. When I put these WH-1000 Sonys on and started a favorite reference CD, the hairs on my arms stood up. Once mounted, the hook is very sturdy, unobtrusive, and convenient in our small laundry room. After wearing cheap flip flops for years, my feet were not happy.