Will contact seller to see if a replacement will fix this issue, but its going to take me a long time to trust these, if ever, again. This is important to know, as this band does not get the same everyday use as most people will do when they purchase a band. I would recommend for your little one. I love this Galaxy buds live case, I can now carry my buds it as a key chain and wont ever have to worry about forgeting them anywhere, 100% durable and protective, Ive been using it every single day for the past 45 days and still as if it was brand new is very easy to clean and the pompom that came with it is very elegant, Id recommend this product 100% you wont regret this purchase These were comfortable from the moment I put them on. I thought it was a little bit overpriced -- I just want something to sound great. Really like the material and the fit. 5 (slightly too big) guess what? I ordered 12 on Amazon and they fit perfectly! This is one of the best things I?ve ever bought from Amazon!