Amazon gives me no way to contact the seller to rectify the problem. NPCs usually dont die in this game. Fascinating show, I really learned a lot. I wasn?t sure what to buy my dad for Christmas this year. I took a photo of the caught zipper. well I wasnt expecting much from this, but maybe I was expecting too much. They also do not budge through out the day, my other leggings roll up or down and I have to readjust them all the time, but I haven?t had to at all in these! If you move your head to left to right the device does not move or split off. ) I am truly surprised at how clear these make music sound and how well I can actually understand podcasts and comedy now. Does what I needed it to do.