The software was installing, please wait for 15+ minutes with no progress bar in sight. I bought them for valentines day. I?m so disappointed in UGGS, for $100. He was always a fifa boy but no more. ??????????????????????????????????????????????????????????????????????????????????????????? No las recomiendo After only 3 months of use, the fur on the inside started to thin and there are empty spots now in the heel area. I had many compliments on it when it first arrived. They thin straps are remarkably stable and keep my feet firmly in the sandal. But sure enough after a test walk they are rubbing on my pinkie toes as well!