I mean, how can this even happen?Needless to say, I returned them and got a full refund (no hassle with that). I was using Google for a few days trying to find a good skin care routine. So, really upset that I didnt get what I ordered. - La finition est très bonne, les écouteurs semblent solides, la boîte de chargement est jolie. A couple of other headsets had been tried, but compatibility and comfort was an issue. These run a bit narrow. This can be remedied somewhat with your music players EQ options. Love this product! I wear 6 1/2 I got a size 7, it was a perfect fit. Even at -10, laughs or shouts will peak.