The parts were in a small (about the size of a deck of cards) box. found at Kohls for 30% more than Amazon. It seems that shortly after my negative review on 11/10/18 due to a missing silicone holder for the watch, customer service sent me a replacement charging stand which I received yesterday. The company has very responsive customer service, which was worthy of the fifth star. I might have thought this pair was just a "lemon" but too many others have run into these sorts of hardware problems. Purchased for walking to work/gym/sitting on sofa when others watching TV. The cord that extends from the headphone ends at a gold plated and angled 3. There has been multiple times where I have wore them around the house and almost slipped because the front part of the slipper bends downward . Visually product looks great, but quality much better in Howard Leight headsets. We did purchase another brand as well but Liquid IV goes down much easier.