Eventually I figured it out, as convoluted as the process is, and after that, no issues pairing them to my phone. One thing which might be of interest,the paper work only states a 90 day warranty not 1 year. But on my first day of use I received the following email: "Dear Client, You are using the default SMTP server to deliver images/videos. Plug it in using Micro USB. Great value for the price. Thank you so much AMAZON PRIME. La recomiendo mucho! More comfortable than the inner-earbud style (IMHO) and they wont fall off. Assume these aqua socks held up well for me, because I?ll revise my review later ONLY if these fall apart prematurely. Easy to put on and take off too.