When they concluded that we would not able to determine the cause of the problem over the internet, the support team immediately made arrangements to ship me another microphone. So I guess I?m stuck with a useless pair of 60$ slippers. Brainwavz recommendation/answer as to which side goes front is questionable, honestly. In my opinion, even if you can aurally compare these to another wireless set of buds, you should buy them. I decided recently to start doing it again for a fun hobby and have purchased all of the necessary equiptment for a pretty nice home recording studio. lmfaoPros :- The mouse works as expected. since its lightweight, I could wear it for hours without fatigue/pain. They cradle the heels nicely and feel very light and bouncy. I?m just grossed out by the whole thing considering I?m supposed to sleep on it. I?ve had it for awhile now.