It was suggested on the page to go up a size. I returned them and was given an Amazon credit. Both of the units I ordered had a few tiny nicks in the finish here and there, but not on every piece. Very comfortable fit too, they also dont seem to be slipping off my head as much as they used to either! The purchased boot is 10 ¾? long. I went ahead and ordered this one based off of reviews. plugging the controller in was the only way to cease this glitch. Harpers life was just uprooted by her mom, when she packed her up and moved them back to Texas from the Florida Keys to live in her moms home town for Harpers senior year of high school. I have a wide foot and these are the best fitting slippers that Ive ordered to date. I have the worlds longest toes so they werent flattering at all on me.