Sounds terrible. I am a fairly smart and handy person, but I spent over 8 hours trying to get this setup installed. These are so cute, the leather is smooth and buttery soft and the shoe looks to be of great quality. As a plus, it is a good looking shoe! I have 9 1/2 EEE feet, and the size 10s fit like a glove -- meaning just right. Even though they were going to pay me $15 for a 5 star review, I can?t do that. The claim about base sounds is exergerated. After reading reviews, I read that these tend to run "small," so I ordered a size larger than what I was use to. PROSComfortableEasy cleanGood fitVentilatedGood qualityUsed in lieu of slippers around the houseTend to be long lastingLightweightCONSToo roomy - could lead to slips n tripsEcologocal impact - itll take 1000s of years to break downTheyre soooo 2000s ?? but if you were a fashionista youd never wear them anyway 2nd, logitech support non existent.