Hmm, I wonder if Roof Bag would mind if I called their customer service department just every now and then, you know, like after a stressful day at work or something ;)As for the bag itself, its larger than I was expecting though it fits the roof of my car fine. Fool me once! The stated " just choose from the included eartip options to get the right fit" in the description page is questionable. If you think it?s tight, it?s probably not tight enough. Like sunset orange. I love my Vanzon speakers! My only gripe is that the silicone ends fall off easily and Ive had to use old ones because I cannot find where it fell to. If you have lower back problems exacerbated by flat feet problems, and need GOOD arch support sandals for around the house, I HIGHLY recommend these shoes. I love this soap. Getting them on can be a little of a hassle; instructions arent great and the bolts seem kind of soft and I was afraid of stripping them, so Ill probably just leave these on all the time (even though one of them blocks the moonroof).